If you're planning on purchasing a car from Benzel-Busch Mercedes-Benz in Englewood, be prepared for the royal treatment.
For the second year in a row, the dealership earned top honors in a prestigious national ranking for offering a superior customer care experience.
The Tri-State Area’s premier automotive dealership was named the 2018 U.S. Dealer of the Year by DealerRater, the world's leading car dealer review website.
DealerRater’s Dealer of the Year Awards are based on PowerScore™, a Bayesian algorithm which considers a dealership’s average DealerRater star rating.
The distinction reflects the total number of reviews of dealership experiences published on DealerRater.com during the preceding calendar year. Categories include customer service, quality of work, friendliness, pricing and overall experience.
"Our business is dedicated to offering unparalleled customer care in all areas and nothing less," said Benzel-Busch President Joseph Agresta, Jr.
"To be honored based upon consumer ratings makes this award especially gratifying."
Benzel-Busch's unique approach to automotive retailing consistently maintains the status of being the top dealership in sales and customer service.
The dealership, family-owned, focuses on the highest attention to detail with unmatched response to owner requests, utilizing cutting edge technology and assuring the ultimate personalized experience.
It offers a professional, world-class service and sales staff, VIP drive up valet service, and a technology-savvy lounge area, among other amenities.
Benzel-Busch represents Mercedes-Benz, Audi and smart.
To qualify for the DealerRater Dealer of the Year Awards, new- and pre-owned-car dealers must have had at least 25 new reviews written on DealerRater.com during 2017 and averaged a minimum of a four out of five-star rating. Winners selected to receive the distinction scored the highest within their brand categories nationwide for U.S.
DealerRater was effusive in its praise of the 2018 Dealer of the Year award recipients.
"This year’s Dealer of the Year Award winners stood out because of their dedication to providing superior customer service,” said Jamie Oldershaw, General Manager of DealerRater.
“Today, deals are won and lost on experience, and it’s clear from their online reviews that these dealerships understand how to take care of their customers.
"DealerRater offers shoppers the opportunity to select the right person at the right dealership so their online experience translates seamlessly to their offline experience, and for dealers this means they are building rapport with an informed, ready-to-buy customer long before shoppers show up on the lot."
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